Returns & Exchanges
Trader Vic’s Hospitality Group is committed to ensuring your home bar experience is exceptional; if you are not completely satisfied with your purchase, we accept returns on unused items within 30 days of delivery.
Initiate Your Return
Contact our hospitality support team with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring that fragile tiki mugs and glassware are securely padded to prevent breakage during transit.
Ship the Item
Affix your shipping label and drop the package off at your nearest carrier location; we recommend using a trackable service for your protection.
Receive Your Refund
Once our warehouse inspects the returned goods, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing